Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Speaking
Talking to others.
Active Learning
Figuring out how to use new ideas or things.
Reading Comprehension
Reading work-related information.
Active Listening
Listening to others, not interrupting, and asking good questions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Coordination
Changing what is done based on other people's actions.